so444 Privacy Policy

Key Privacy Commitments

Introduction

so444 is committed to protecting the privacy of all players who use our online casino, sportsbook, and related services. This Privacy Policy explains how so444 collects, uses, stores, and safeguards personal information provided by users of the so444 platform, accessible at https://so444.pro. By accessing or using the so444 platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

This policy applies to all personal data collected through the so444 website, mobile experience, customer support channels, and any related communications. It is designed to be transparent, concise, and written in plain language so every player from Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh fully understands how their information is handled.

Information We Collect

so444 collects personal information that is necessary to provide a safe, functional, and enjoyable gaming experience. The categories of information we may collect include:

• Registration data: full name, date of birth, email address, mobile number, and account credentials provided when you create a so444 account.
• Identity verification documents: national identity card (NID), passport, or other government-issued identification required for KYC compliance.
• Financial data: transaction history, deposit and withdrawal records, and mobile banking references (such as bKash and Nagad transaction IDs) to verify payments and prevent fraud.
• Technical data: IP address, device type, browser version, operating system, session timestamps, and geolocation data (where permitted) to maintain platform security and detect suspicious activity.
• Gameplay data: game history, bet amounts, win/loss records, session duration, and preferred games, which help us personalise your experience and uphold responsible gaming standards.

We collect only the minimum information required to operate the platform effectively and to comply with applicable legal obligations. We do not collect sensitive personal information beyond what is explicitly stated in this policy.

How We Use Your Information

Personal data collected by so444 is used exclusively for the following legitimate purposes:

• Account creation and management: to register, verify, and maintain your so444 player account, and to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Customer support: to respond to inquiries, resolve disputes, investigate complaints, and provide technical assistance through our support channels.
• Security and fraud prevention: to detect, prevent, and investigate fraudulent transactions, unauthorised account access, money laundering, and other illegal activities.
• Responsible gaming compliance: to monitor gameplay patterns and identify players who may need support under our responsible gaming framework, including self-exclusion and deposit limit tools.
• Service improvement: to analyse aggregated, anonymised usage data that helps us improve platform features, game selection, and the overall player experience.
• Account communications: to send essential account notifications, transaction confirmations, security alerts, and responses to support requests. We do not use your contact details for unsolicited promotional messages.

Data Sharing and Disclosure

so444 does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your information only in the following strictly limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform, processing payments, and delivering customer support, subject to strict confidentiality obligations and data-processing agreements.
• Legal obligations: when required by applicable law, court order, government authority, or regulatory body, so444 may be compelled to disclose certain user information to comply with legal processes.
• Business continuity: in the event of a merger, acquisition, or transfer of assets, your personal data may be transferred to the succeeding entity, subject to equivalent privacy protections.

In all cases where data is shared with third parties, so444 takes reasonable contractual and technical steps to ensure that your personal information is handled with the same level of care and confidentiality as we apply internally.

Payment Data and Financial Security

so444 supports fast, secure deposits and withdrawals through popular Bangladeshi mobile banking platforms including bKash, Nagad, and Rocket. When you initiate a financial transaction on so444, the payment is processed through secure, encrypted channels. so444 does not store your full mobile banking credentials, PIN, or account passwords in any readable form.

Transaction records are retained for a defined period to meet anti-money-laundering (AML) obligations and to resolve any payment disputes. These records are stored securely and are accessible only to authorised so444 personnel on a strict need-to-know basis.

Cookies and Tracking Technologies

so444 uses cookies and similar tracking technologies to deliver a seamless and secure platform experience. Cookies are small text files stored on your device that help us recognise you, maintain your session, and remember your preferences. The types of cookies we use include:

• Essential cookies: required for core platform functionality, including login sessions, account security, and navigation. These cannot be disabled without impairing platform usability.
• Analytics cookies: used to collect aggregated, anonymised data on how players navigate and use the so444 platform, helping us identify performance issues and areas for improvement.
• Preference cookies: store your language setting, display preferences, and other personalisation choices so you do not need to reconfigure them on every visit.

You may adjust cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in and use certain platform features. so444 does not use cookies to track your activity across other websites or to build advertising profiles.

Data Retention

so444 retains personal data for as long as your player account remains active or as required to fulfil the purposes described in this Privacy Policy. Account data is typically retained for the duration of your account and for a period afterwards as required by anti-money-laundering regulations and financial record-keeping obligations applicable in Bangladesh.

When your data is no longer required for any legitimate purpose, so444 will securely delete or anonymise it. If you request account deletion, we will process the request within a reasonable timeframe, subject to any mandatory retention obligations that prevent immediate deletion.

Your Rights as a Player

so444 respects your rights in relation to your personal data. You may exercise the following rights at any time by contacting our support team:

• Right to access: request a copy of the personal data we hold about you and information on how it is being used.
• Right to rectification: request that inaccurate or incomplete personal data held by so444 be corrected or updated.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
• Right to restriction: request that we restrict processing of your data in certain circumstances, such as while a dispute is under investigation.
• Right to object: object to the processing of your personal data for purposes beyond those strictly necessary to deliver your requested service.

To exercise any of these rights, please contact so444 support at [email protected]. We will respond to all verified requests within a reasonable timeframe. Please note that some requests may be limited by legal or regulatory obligations that require us to retain certain data.

Security Measures

so444 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted administrative access, regular security reviews and vulnerability assessments, multi-factor authentication options for player accounts, and staff training on data protection and privacy best practices.

While so444 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely infallible. In the unlikely event of a data breach that may affect your rights or freedoms, so444 will notify affected players without undue delay and take immediate steps to contain and remediate the incident.

Children's Privacy

so444 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. so444 does not knowingly collect, store, or process personal data from any person under the age of 21. If you believe that a minor has provided personal information to so444, please contact us immediately at [email protected] so that we can take appropriate action, including deleting the relevant data without delay.

Changes to This Privacy Policy

so444 reserves the right to update or amend this Privacy Policy at any time. When changes are made, we will update the "Last updated" date at the top of this page. Material changes that significantly affect your rights or how your data is handled will be communicated to registered players via account notification or email prior to the changes taking effect.

Your continued use of the so444 platform after any updates to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way so444 handles your personal data, our support team is here to help. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach the so444 support team by email at [email protected]. Please include your registered account username and a clear description of your request so we can assist you as efficiently as possible. Response times may vary but we aim to reply to all privacy enquiries within 3 business days.